Frequently Asked Questions
To participate in any auction on the Lemons Auctioneers & Online Pros website, please begin by selecting the auction you wish to join directly from our Home Page. All registration information provided by the Bidder must be current, complete, and accurate. Bidders must be 18 years of age or older. By registering, the Bidder agrees not to use any device, software, or method that could interfere with the proper operation of the website or with any transaction conducted during the auction. Please visit the Home Page and click on the auction you would like to participate in to begin the registration process.
1. A Bidder Will Be Suspended or Permanently Banned from The Site If False Information Is Provided When Registering, Such as A False Name or Fraudulent Contact Information.
2. Fill out all Fields Required. Do NOT click on Receive bidding notifications via email if you want to receive push notifications on your phone. Click on Continue.
3. Select the auction you wish to participate in.
4. Click on the menu icon (three horizontal lines) located at the top right corner of the screen.
5. Choose "Sign In" or "Register to Bid."
6. If you already have an account, you may sign in here.
7. If you selected "Sign In," click on the "No Account? Sign up here" link.
8. To create a new account, click on the "Sign Up" link.
9. Please Review the Lemons Auctioneers, LLC Bidding Software Application License Agreement for Auction Bidders.
Once reviewed, please click on the "I agree with the Terms of Use" box and click on the green box that states, Sign Up.
10. Congratulations, your account has been successfully created. You may now proceed to register for bidding.
11. To register for an auction, click on the "View Auction" button for the desired auction.
12. Select "Register to Bid."
13. Complete the registration form and click "Continue."
14. You will be prompted to accept the terms and conditions specific to the auction.
15. Enter your credit card information, ensuring that the billing address matches the one provided in your profile.
Please note: This is a verification step to confirm the card's validity and available funds.
16. Your Account is Not Active to Bid until the system verifies a valid credit card.
17. The system will verify $1.00 USO to update your card on file, $100.00 USO for a Surplus Auction,
or $500.00 USO for a Vehicle Auction.
18. Congratulations, you have successfully registered for the auction!
19. Please note: If the auction requires manual approval, you must contact our office to have your account approved for bidding.
Once you are registered for an auction, click on the hamburger menu on the far top right corner next to your name. Go to Account below your name and Account Details, Scroll down to Password and
add New Password, and Password Confirmation. Once you have updated this information Click on Save.
Some auctions will require an additional $500.00 +/- refundable deposit to bid. A sample of these types of auctions would be a portable classroom/building, real estate, bus/vehicle, and/or specialty auctions.
Yes, This information is collected to prevent fraudulent bidding and ensure secure payments. All details provided are kept strictly confidential. All online bidders must provide a credit or debit card to activate their account. The system will verify the card for validation, placing a temporary hold varying from $1.00 up to $500.00 based on items of interest. The temporary hold will be released after verification. Bidders can update their credit card on file at any time.
You can bid on multiple items across different auctions using the credit card you have on file, making the process seamless and convenient.
Lemons Auctioneers, LLC & Online Pros is a nationwide firm. We conduct sales across Texas and beyond. Be sure to review the event details provided by the seller to obtain location information.
You can browse all auction items by going to the top menu on the homepage and clicking on "ALL AUCTIONS" or by using the "ALL AUCTIONS" drop-down menu and clicking on "AUCTION CATEGORIES" to view items by category. You can also visit the seller’s listing on our homepage under the "AUCTION CALENDAR" and click on the auction name.
You can find this information at the top of every auction listing or under lot numbers 0A, 0B, 0C, and 0D on the OnlinePros App. The Event Details section includes:
*The physical address where items are located
*Preview dates and times
*Removal dates
*Driving directions with a map
*Seller’s contact information or general details
Event Details change for each auction, bidders must review them before placing a bid. If you have questions about a specific item or auction and cannot attend a preview, we recommend contacting the seller’s preview and removal contact for more details.
The Terms link provides important information, including:
*Buyer’s premium fee
*Title preparation fee for vehicles
*Payment deadlines and accepted payment methods
*Availability of equipment and manpower for removal
*Buyer responsibilities (bringing a battery or handling equipment)
Information on digital photographs, descriptions, and removal instructions
Bidders are solely responsible for reviewing the terms and conditions for each auction. If you have any questions or concerns, please contact Lemons Auctioneers, LLC & Online Pros at 281-357-4977.
If you need more information about an auction item, we recommend previewing it in person. If you’re unable to attend, you may contact the seller's representative listed under Event Details for further details and questions. Please note that the seller is not liable for any inaccuracies due to their lack of expertise in a specific field.
You can email your questions to lemons@onlinepros.com or contact a customer service representative at Lemons Auctioneers, LLC & Online Pros
during our normal business hours:
Monday – Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 4:30 p.m.
Call 281-357-4977, and a representative will promptly reach out to the seller on your behalf.
All bidders have the opportunity to inspect auction items online and may also attend the designated preview sessions scheduled for each seller before registering to bid. Lemons Auctioneers, LLC, and Online Pros strongly encourage buyers to participate in these previews whenever possible. Buyers are solely responsible for conducting their own inspections and gathering information.
Lemons Auctioneers, LLC, and Online Pros is a licensed auction firm conducting services on behalf of our sellers. As required by Texas law, we must collect sales tax on applicable transactions. According to Texas Tax Code § 151.052, the state imposes a sales tax on the sale, lease, or rental of tangible personal property and certain services. Additionally, Texas Administrative Code § 3.285 specifies that sales made at auction are subject to state and local sales tax, unless a valid exemption applies.
Since we conduct business in Tomball, Texas (Harris County), we are required to collect a total sales tax of 8.25% on taxable items, which includes the 6.25% state sales tax and up to 2% local tax as permitted by law.
Buyers claiming an exemption must provide a valid Texas Sales and Use Tax Resale Certificate (Form 01-339) or other appropriate exemption documentation at the time of purchase. Failure to provide proper exemption documentation will result in sales tax being collected.
For more information on Texas sales tax regulations, please refer to the Texas Comptroller’s Office at https://comptroller.texas.gov/.
To qualify for tax exemption, your online account must be activated for exemption status. Please ensure you use the appropriate form for your situation, which can be found on our website under Auction Resources. We recommend completing the form before making any purchases.
Note: Tax Exempt Forms are only valid for the current year, and a new form must be submitted annually.
To complete the form, you will need to provide your name and address or your organization's name and contact details, the seller's name, the reason for requesting a sales tax exemption, and a list of the items you intend to purchase. The purchaser must sign and date the certification, but unlike a resale certificate, no number is required.
Be sure to sign and date the bottom of the form, confirming that all information provided is accurate and that you understand the penalties for submitting false information.
Once completed, send the application to lemons@onlinepros.com
The ending time for each item is set to Auto Extend, meaning that if a bid is placed within the final 60 seconds before the scheduled closing time, the countdown will reset to 3 minutes. This process will continue until no further bids are placed.
Winning bids will be revealed only after all invoices have been processed following the completion of all auctions for the day.
Invoices are issued by 4:00 PM (CST) and can be accessed under the "Billing" tab. If you have not received your invoice by 4:00 PM,
please contact our office at 281-357-4977.
A Buyers' Premium is a fee implemented by auctioneers to help cover the costs of conducting an auction. As a buyer, determine your maximum budget for an item and cease bidding once your bid, including the premium, reaches that limit. For instance, if a 14% buyers' premium applies and your maximum budget is $50.00, you should stop bidding at $45.00. If the final bid is $45.00, the premium will amount to $4.50, bringing your total to $49.50—saving you $0.50
You must pay for your items won within two consecutive days after the completion of the auction (Including Weekends & Holidays). Example: If you won an item Friday afternoon the payment is due Sunday afternoon. The site has the capability of 24/7 credit card or debit card payments. *All accounts not paid in full by the stated deadline date for $500.00 or less will be automatically charged through our Authorize.net payment gateway with the credit or debit card supplied by the Buyer. Bidders that do not pay for their purchases during the stated deadline may be permanently banned from future auctions. If any circumstances arise regarding payment, we ask that you call us immediately so we can help make proper arrangements. You may contact the office during our business hours at 281-357-4977 where a representative will be able to assist you or send us an email after hours or on weekends at: lemons@onlinepros.com.
Lemons Auctioneers LLC and Online Pros conduct their banking with Woodforest National Bank. You may go to any Woodforest location and directly deposit your payment into our account or conduct a wire transfer from your account to ours. You will need to call or text us once this transaction has been made into our account. We will need the amount of the transaction, full name, and auction information. Your paid receipt will be sent to you manually once the transaction has been verified by an auction representative.
**Please call or text our office for Wire Transfer Information**
Phone: 281-357-4977
Text: 281-907-1901
Lemons Auctioneers and Online Pros are transparent with their fees and do not impose any hidden charges on buyers. The fees applicable to buyers include a buyer's premium, a credit card convenience fee, and a title preparation fee for all vehicles. The buyer's premium fee may vary depending on the auction. Buyers are encouraged to review the terms and conditions of each auction for verification.
Lemons Auctioneers LLC and Online Pros have enhanced their online security measures for credit card authorization due to the high risk of fraudulent activity. Transactions will only be approved by Authorize.net if the credit card's address, ZIP code, and CVV2 are entered correctly. Please note that we do not accept Discover or American Express as payment methods. Any attempt to use these cards for payment will be declined.
The answer is "No." You must pay for any items you've won before participating in future auctions. Payment is required within two days of winning. This rule is strictly enforced—no exceptions.
Please note: Lemons Auctioneers, LLC reserves the right to relist and resell any unpaid items immediately after the auction closes. Failure to pay may result in additional costs related to resale, collection efforts, and any damages caused by the default
Lemons Auctioneers, LLC and Online Pros does not offer shipping. Buyers are solely responsible for the complete removal of their purchased items, whether handling it personally or hiring a pickup and delivery service.
The Owner/Seller is not responsible for packing, shrink-wrapping, palletizing, transportation, lifting, towing, hauling, or any other method required for the removal or transport of purchased items/lots.
Buyer Responsibilities:
*All successful bidders must load and remove their merchandise from its current location as stated on the auction website (www.onlinepros.com).
*No merchandise will be released until full payment has been received by the auction company—this policy will be strictly enforced.
*Buyers must present a copy of their official Paid Invoice and valid identification upon arrival at the Seller’s premises.
Using a Removal Service:
If a buyer hires a third-party service for pickup, they must provide the Owner/Seller and Auctioneer with:
*A signed letter of authorization
*A copy of the paid receipt
The letter of authorization can be found on the Auctioneer’s website under Auction Resources (www.onlinepros.com).
For further details, please refer to the auction terms and conditions on our website.
The deadline for removing all merchandise from the premises is specified on a per-auction basis and can be found on the respective auction page. The Owner/Seller and Auctioneer agree that merchandise may remain on-site for a designated period following the auction's closing date. After this final removal date, the Seller may impose a storage fee of $10.00 per day, per item/lot, if outlined in the Seller’s Terms & Conditions. If the merchandise is not removed by the specified deadline, ownership will revert to the original Owner/Seller, who may dispose of or resell the item/lot at their discretion. The defaulting buyer’s account will be suspended, and no refunds will be issued. No exceptions!
IMPORTANT NOTICE: DO NOT LEAVE THE PREMISES
If you have any concerns or discrepancies regarding an item you have won, you must immediately speak with a seller representative at the pickup location. The representative will then contact Lemons Auctioneers, LLC and Online Pros to work toward a resolution.
If you leave the premises with your items without reporting the issue, neither the seller nor Lemons Auctioneers, LLC and Online Pros will acknowledge or be held responsible for the discrepancy.
Please note: This policy is strictly enforced—no exceptions will be made.
No adjustments, refunds, or claims will be accepted after the item or lot has been removed from the premises or after the posted removal deadline, regardless of whether the item was taken.
All sales are final once the items leave the seller’s location.
Accurate Title Information on Auctioneer's Online Site:
The fee ensures that the auction site has up-to-date, complete, and accurate title information, allowing buyers to make informed decisions during the bidding process.
Lemons Auctioneers Takes Possession of Titles from the Seller for Faster Delivery:
After a purchase, Lemons Auctioneers works to streamline the process by obtaining the title from the seller, which helps speed up delivery to the buyer. This eliminates delays and ensures a smooth transaction.
Titles Are Signed by the Seller and Ready for Buyer Possession:
The seller signs over the title before it is transferred to the buyer, ensuring that the title is properly endorsed and ready for legal transfer to the new owner upon payment.
Prepare New Buyer Information for Buyer/Dealer Possession as Necessary:
The auction house will prepare and update title documentation with the buyer's or dealer’s information. This ensures that the title accurately reflects the new owner and meets all legal requirements.
Mail FedEx or USPS-Priority Mail Signature Required as Requested by the Buyer:
To ensure safe and secure delivery, the auction house uses reliable services like FedEx or USPS Priority Mail. A signature is required upon delivery to confirm that the buyer receives the title, minimizing the risk of lost or misdelivered documents.
Inform State of Texas of New Buyer Information via the Internet or Documentation:
Lemons Auctioneers also handles the responsibility of notifying the Texas state authorities about the change of ownership. This includes filing online or submitting documentation to ensure that the state records reflect the buyer's new title.
Keep a Copy of the Title Information on File for At Least 7 Years:
As part of their record-keeping process, Lemons Auctioneers retains a copy of the title information for a minimum of seven years. This provides a level of assurance and accountability for both buyers and sellers in case any disputes or questions arise in the future.
This title preparation fee helps cover the administrative and logistical work involved in ensuring that titles are properly handled, documented, and delivered to the buyer, providing peace of mind throughout the process
Lemons Auctioneers, LLC, and Online Pros usually hold the titles, though some clients take care of their own title signage once the auction concludes. This will be noted in the auction’s Terms and Conditions.
The buyer’s title will be issued once full payment has been received and removal confirmation from the seller has been received. Auctioneer and Owner/Seller will not issue any open titles (No Exceptions). The auctioneer will contact the buyer immediately to confirm title information via electronic correspondence or by verbal communication, and/or buyer may contact a Lemons Auctioneers, LLC and Online Pros representative to provide the correct information. If information is not received within 30 days after the auction concludes. The title will be assigned under the information given on the invoice. The information that we will need will be your full name, phone number, and current mailing address. All titles will be mailed via USPS-Priority Mail. This is to ensure proper delivery and tracking in the event that the package is lost or misplaced. A $35.00 redelivery fee will be charged if the auctioneer receives the titles back. Titles may be picked up in person at Lemons Auctioneers, LLC, 18810 Juergen Rd., Tomball, TX. 77377, by appointment only.
The buyer has 30 working days from the date of purchase to file the title with the County Tax Assessor-Collector. If the title is filed after 30 working days, a penalty will be charged. You can check the following link to see where your local County Tax Office is. http://www.txdmv.gov/wheretogo/tax_offices.htm
If a lot doesn't sell, the seller has the final say on what happens next — whether the item is re-listed immediately, held for a future auction, or otherwise handled at their discretion.
Locate the "Bid Ask" Button on the lot number of interest.
To Access the Max Bid Option: Click on the arrow next to the "Bid Ask" button.
Select "Create Maxbid": Choose this option from the dropdown menu.
Enter Your Max Bid Amount: Input the highest amount you are willing to pay for the item.
Confirm Your Bid: Click the "PLACE MAXBID" to finalize your maximum bid.
